Plugin page doesn’t load. “Add-on Retrospective Tools for JIRA is not responding.”
This is likely a sign of project or board permissions setup problem.
The plugin can only access projects or boards which are visible to the special system generated user named
addon_com.sngtec.jira.cloud.kanbanalytics. You can see this user at the following URL:
where YOUR_ORGANISATION is the relevant atlassian.net account name. This is what the user admin page looks like:
To correct permissions please make sure, that this user has read access to the projects you are trying to use it against. One of the methods to do this is:
- note groups in the
USERSrole in your project. (See Atlassian JIRA Cloud documentation for more on project roles.)
- make sure, that
addon_com.sngtec.jira.cloud.kanbanalyticsuser belongs to at least one of these groups
In the above example screenshot the special user belongs to
jira-users group, so you’d have to make sure that project you’re trying to user the plugin with has
jira-users group listed in the
Some boards not available for selection
Only board with read permissions for currently logged in user special system created
addon_com.sngtec.jira.cloud.kanbanalytics are visible and selectable.
To change board permissions, follow Atlassian board configuration documentation.
Any other problems
Please write to firstname.lastname@example.org, or open a ticket on our support Trello board.